By Word of Mouth “At Home” Privacy Notice
The processing of your data is necessary for the purposes of the legitimate interests of By Word of Mouth Ltd and to be able to fulfil our contractual obligations to you and provide you (the customer) with the services requested.
Our privacy statement outlines what this means in practice and explains how By Word of Mouth Ltd collects, stores, manages and protects your data. This is administered through our Data Protection Officer.
The data we hold
If you are a customer we will hold the following information:
Your name and title
Your home and delivery address
Your email and telephone number
A record of your orders including transaction data
Profile Data: Your username and password for registration
Please note that when you place an order through our third party payment processors Big Commerce we do not hold your card details
How we collect our data
Through you registering or purchasing items on our website
Through telephone transactions or email correspondence
Through your permission to receive marketing material with By Word of Mouth Ltd
When you engage with us on social media
Using your personal information
To provide our service for you, including delivery of your order
To contact you relating to your order
To process payments for goods
To update you on new offers and discounts
To update you on new delivery areas
To develop our website and offering based on customer demand
Data analysis – we track website visits and use analytical tools, such as Google Analytics, to use this information to improve our website
We will never sell your contact details to any third parties unless you consent for us to do so
Protecting your data
The security and safe storage of your data is important to us and we take the following steps to ensure that this is not compromised:
We do not store your credit card details
We use a third-party payment processor that is PCI (payment card industry) DSS 3.2 certified at Level 1
All personal data is stored and encrypted in Microsoft data centres
How long we store your data
Order and transactions – 6 years to comply with HMRC guidelines
Personal details – 6 years
After a period of 6 years if you have not interacted with our company we will anonymise your information.
We will only retain your personal data for as long as required to fulfil the purposes we collected it for. This includes any legal, accounting, or reporting requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
We may have to share your personal information with third parties, including our third-party service providers where necessary to administer the working relationship with you, where we have another legitimate interest in doing so or where required by law. We require third parties to respect the security of your personal information and to treat it in accordance with the law.
Data outside the EU
We may transfer your personal data outside of Europe. If we do, we will ensure your personal data is adequately protected.
Your right to make changes or ask us to stop using your data
You are in control of your data and have the right to opt-out of all or specific communications types at any point.
You have the right to:
Request access to the personal information we hold on you
Request we remove all data we hold on you
Request the restriction of processing of your personal information
Request to unsubscribe from our news and offer letters
You may do so by either writing to us at, At Home, By Word of Mouth, 22 Glenville Mews, Kimber Road, London SW18 4NJ or emailing firstname.lastname@example.org. You may also telephone us 020 3072 1917
If you have a concern about how your data is being handled, you can contact the business via the above means. In addition, you can raise any concerns directly with the Information Commissioner Office (ICO) www.ico.org.uk/concerns
Changes to the Privacy Statement
In the interested of being transparent, we may amend this Privacy Statement from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via our website.